Archives 2021

Article (PSA-0017)
Submitted by: Billy Joe Long
Company: PSA Computer Services
Titled: Email – POP, IMAP, SMTP … What Does It All Mean?
Original release date: December 1, 2021

Almost all of us use Email on a daily basis, but most of us have little idea as to what is happening “under the hood” when we send or receive an Email. Like an automobile, not knowing how it works is not a really big deal … until something stops working! A little bit of knowledge about how the automobile works can save you time and money. The same is true about Email.

This article intends to give you basic information about how Email flows from a sender to a recipient and the most common protocols used to perform these functions.

Email works a lot like regular mail works. With regular mail you write a letter and put it in your mailbox with the flag up. This flag lets your post-delivery person know you have an outgoing letter. The postal delivery person will take your mail to the post office, where it will be sorted and routed to the next destination. Each time it is sorted and routed it should, theoretically, be getting closer to the intended recipient address. Once delivered and when the recipient next checks their mailbox – voila! – they get the letter you mailed to them!

With Email you write your message in your Email program and click the send button. If all works as expected, it is sent from your Email program to your Email providers mail server. Your Email providers server then routes the Email to the next appropriate destination, until it finally ends up at the intended mailbox. Once delivered the recipient can use their Email program to download the message from their providers server or they can view their Email on the server directly without removing it from the server.

Email uses different protocols to transport your Email from and to your Email account. They can be grouped into two types: “Incoming” & “Outgoing”. Before looking at the common protocols used today, let’s get a working definition of protocol. An Email protocol is a standard method of information exchange between email clients (programs such as Outlook or Thunderbird) and Email servers (usually hosted by your Email service provider). One type of protocol is used to send Email (SMTP protocol) and the other type of protocol is used to receive Email (POP3 or IMAP).

Knowing this allows you to determine some basic facts about any Email issues you are experiencing. For example, if I am having trouble sending Email, and my Internet service has been verified as working, then my problem may very well be related to my send protocol (SMTP protocol) settings. If I am having trouble receiving Email, and my Internet service is working, then my problem may be related to my receive protocol (POP3 or IMAP) settings. This is a gross oversimplification of the Email troubleshooting process and is intended for basic discussion purposes only.

One last point on email protocols. The receive protocol you use makes a big difference in the way you view and work with your Email. If you need to check your Email from more than one device (computer, laptop and phone) then you should use the IMAP protocol. If you only intend to check your Email on one device then you can use the POP3 protocol, although IMAP is still recommended – if available.

When you use IMAP, your Email program functions as a “Viewer” through which you can view your Email and directories located on your service providers server. Your Email remains on their server(s) and is available for viewing by many devices at the same time. With POP3, your Email program downloads your Email to your computer and removes the Email from your service providers server(s). If you were to attempt to check your Email from a different device now, you would not see any Email other than those that came in since the last time you checked. This can lead to a very complex and confusing Email environment.

If you have questions concerning your email services give us a call.

Article (PSA-0016)
Submitted by: Billy Joe Long, Owner
Company: PSA Computer Services
Titled: Windows 11, The Basics
Original release date: September 10, 2021

Yes, we were told by Microsoft in 2015 that Windows 10 would be the last version of Windows. However, recent news has verified there will in-fact be a new version – Windows 11. So let’s take a few moments to have a look at this “new” version of Windows.

As of now, Microsoft expects to begin shipping Windows 11 on October 5th of this year. The new version will be distributed as a “free” Windows upgrade to existing Windows 10 users, if their computers meet the Windows 11 system requirements. Here are the current minimum system requirements (subject to change):

• A modern 1GHz 64-bit dual-core processor
• 4 GB RAM
• 64 GB drive
• 9-inch display
• 1366×768 resolution
• UEFI, Secure Boot & TPM 2.0 compatible
• DirectX 12 compatible graphics/WWDM 2.x

The first thing to note is Microsoft will not be releasing a 32bit version of the Operating System (OS). This is generally not a serious issue – 32bit programs should continue to run as expected on the 64bit OS.

The next thing to note is Microsoft will be limiting “officially supported” Windows 11 computers to certain Central Processing Units (CPU). Currently, you will need to have an Intel 8th-generation or better CPU to officially run Windows 11.

Microsoft has also increased the required drive storage to 64GB, up from 16GB with Windows 10. The same goes for RAM, being bumped up from 2GB to 4GB.

The greater storage and RAM requirements are probably required to support the myriad of new features and changes needed to differentiate Windows 11 from Windows 10. For example, Windows 11 will feature a brand-new user interface (UI). This new UI will feature a new Start menu and Taskbar experience. I am not particularly thrilled about needing to retrain muscle memory for productivity, but for those of you who love constant change – this should be appealing.

Microsoft has said that Windows 11 is “built for gamers” with features such as: Auto HDR, Direct Storage and DirectX12 Ultimate. These features may matter to you gaming enthusiasts, but for business users, it will make little difference.

A more useful change has to do with Microsoft “Creators” updates which came with Windows 10. Microsoft has been struggling with rolling out two major updates a year with Windows 10. There have been constant, serious, problems for end users as Microsoft engineers have struggled to meet the update release dead-lines. Windows 11 will be returning to one major update per year. This should result in less: data loss, time loss and frustration for end users. This is a welcome change and long over due in my opinion.

As mentioned previously in the article, Windows 11 will be offered as a free upgrade. Microsoft says there’s no time limit on upgrading to Windows 11 and we will not have to upgrade to Windows 11 right away. That is good news indeed, but note – you will need to upgrade at some point in the future and it may require new hardware. We’ll know more about this as it is released from Microsoft.

Original Equipment Manufacturers (OEMs) will still have to pay for a Windows 11 license. OEMs are people/companies who build computers for end users and want to ship Windows 11 on the new computer.

There is not a lot of practical information I can give you about Windows 11 at this point. Once the new OS is released I’ll be able to provide a more in-depth review of Windows 11.

If you have questions or concerns about Windows 11 give us a call.

Article (PSA-0015)
Submitted by: Rebekah Long, Technician
Company: PSA Computer Services
Titled: You’ve Got Spam
Original release date: June 10, 2021

Getting spam is a hassle. No argument there, but what’s even worse than that?

Unknowingly sending it.

When fake, unverified, and potentially virus ridden emails go out with your email address, it can look bad. And not only do you look bad, but you also have to deal with the emails that bounce back due to dead addresses.

There’s one reassurance in all of this, your computer is not actually sending out spam, and your computer and IP address are still safe. Unfortunately, there is still some bad news.

If spam is being sent from your email address, your address has either been “spoofed” or “hijacked.” Either way the spam isn’t coming from your computer, and probably not from the bad actors computer either. It’s most likely being sent from someone’s “Malware-Infected” computer – and they probably don’t even know they’ve been hacked!

Spoofing an address is when someone sends email with your email address as the sender, even though they don’t actually have access to your email account.

Unfortunately, as of now, there is no way to prevent spoofing. Additionally, there is no way to know for sure who sent the spoofed emails and no way to stop it from happening.

Fortunately, these bad actors tend to change the email address’s they spoof often, and they will move on from your email address eventually. Your email service provider may administratively block your email address for a period of time when they notice the large amount of email being sent from your email account. If this happens, you will need to contact them to “unblock” your email address.

Hijacking can be much more devastating. In the case of a hijacking the criminal takes control of your email account. This includes them having the ability to read your email, and contacts list. They can then use this information to specifically target people in your contacts. A hijacker can also lock you out of your own email account by changing your password.

Thankfully, unlike spoofing, something can be done about hijacking.

If you can still receive email, try logging into your email account on another computer or by using your internet browser’s private mode. When the login fails, try the services “Forgot your password?” or “Need help?” link. The service will email you a password reset link. You will need to act fast and get the password reset email before the bad actor.

If that fails you’ll have to contact your email service provider and explain the problem. If you have access to the internet, then perform an internet search similar to “I can’t sign into my Gmail account” or “I can’t sign into my Outlook account” or the name of whatever email service you use. This should get you to a support page for your email service provider.

If you’ve been using the same password for other services – you should change those passwords immediately to stop the hacker from moving onto other services you use.

Once you have your email account back under control, don’t forget to email apologies to everyone who received spam from your email address.

Here are four things you can do to help prevent your accounts from being hacked in the future:

• Use passwords that are 9 characters or more. Utilize upper and lowercase letters, numbers and a special character or two (if allowed).
• Use different passwords for each different account (don’t be lazy, you’ll regret it later!)
• If the account offers multi-factor authentication, use it.
• Do not send passwords in emails …. ever!

If you’ve been hacked and need help give us a call.

Dear Reader,

The mission of the FBI is to protect the American people and uphold the Constitution of the United States. This mission includes our efforts to combat financial crimes targeting seniors. The FBI, in alignment with the Department of Justice Elder Fraud Initiative and the efforts of our internal and external partners, is committed to this mission. It is from this commitment to the American people that the FBI provides the public an avenue to report fraud through the Internet Crime Complaint Center (IC3).

The IC3 receives and tracks thousands of complaints daily, reported by victims of fraud. This reporting is key to identifying, investigating, and holding those responsible accountable for their actions. Victims of fraud have the option to identify their age range when submitting a complaint to IC3; the information contained in this report is derived from complaints submitted by or on behalf of victims aged 60 and over.

Each year, millions of elderly Americans fall victim to some type of financial fraud or internet scheme, such as romance scams, tech support fraud, and lottery or sweepstake scams. Criminals gain their targets’ trust or use tactics of intimidation and threats to take advantage of their victims. Once successful, scammers are likely to keep a scheme going because of the prospect of significant financial gain.

In 2020, IC3 received a total of 791,790 complaints with reported losses exceeding $4.1 billion. Based on the information provided in the complaints, approximately 28% of the total fraud losses were sustained by victims over the age of 60, resulting in approximately $1 billion in losses to seniors. This represents an increase of approximately $300 million in losses reported in 2020 versus what was reported by victims over 60 in 2019.

To educate the public and provide as much information on the types of frauds targeting seniors as possible, the IC3 is offering its first publication of the 2020 IC3 Elder Fraud Annual Report. This report is a companion report to the 2020 IC3 Annual Report released in March 2021. These reports, along with other publications, are available at www.IC3.gov.

It is only by victims reporting fraud that we can identify trends, educate the public, and support investigations, and nowhere is this more important than crimes against seniors.

Calvin Shivers
Assistant Director
Federal Bureau of Investigation
Criminal Investigative Division

Read the full report here: https://www.ic3.gov/Media/PDF/AnnualReport/2020_IC3ElderFraudReport.pdf

Dear Reader,

In 2020, while the American public was focused on protecting our families from a global pandemic and helping others in need, cyber criminals took advantage of an opportunity to profit from our dependence on technology to go on an Internet crime spree. These criminals used phishing, spoofing, extortion, and various types of Internet-enabled fraud to target the most vulnerable in our society – medical workers searching for personal protective equipment, families looking for information about stimulus checks to help pay bills, and many others.

Crimes of this type are just a small part of what the FBI combats through our criminal and cyber investigative work. Key to our cyber mission is the Internet Crime Complaint Center (IC3), which provides the public with a trustworthy source for information on cyber criminal activity, and a way for the public to report directly to us when they suspect they are a victim of cyber crime.

IC3 received a record number of complaints from the American public in 2020: 791,790, with reported losses exceeding $4.1 billion. This represents a 69% increase in total complaints from 2019. Business E-mail Compromise (BEC) schemes continued to be the costliest: 19,369 complaints with an adjusted loss of approximately $1.8 billion. Phishing scams were also prominent: 241,342 complaints, with adjusted losses of over $54 million. The number of ransomware incidents also continues to rise, with 2,474 incidents reported in 2020.

Public reporting is central to the mission and success of IC3. Submitting a cyber crime complaint to IC3.gov not only helps the FBI address specific complaints—and provide support and assistance to victims —but also helps us prevent additional crimes by finding and holding criminal actors accountable. Information reported to the IC3 helps the FBI better understand the motives of cyber-criminals, the evolving threat posed, and tactics utilized, enabling us to most effectively work with partners to mitigate the damage to victims.

IC3 has continued to strengthen its relationships with industry and others in the law enforcement community to reduce financial losses resulting from BEC scams. Through the Recovery Asset Team, IC3 worked with its partners to successfully freeze approximately $380 million of the $462 million in reported losses in 2020, representing a success rate of nearly 82%. In addition, IC3 has a Recovery and Investigative Development Team which assists financial and law enforcement investigators in dismantling organizations that move and transfer funds obtained illicitly.

With our dedicated resources focused on recovering funds and preventing further victimization, we are better aligned to confront the unique challenges faced in cyberspace. Visit IC3.gov to access the latest information on criminal Internet activity.

We strongly encourage readers to submit complaints to IC3 and to reach out to their local FBI field office to report malicious cyber criminal activity. Together we will continue to build safety, security, and confidence into our digitally connected world.

Paul Abbate
Deputy Director
Federal Bureau of Investigation

Read the full report here: https://www.ic3.gov/Media/PDF/AnnualReport/2020_IC3Report.pdf